Terms and Conditions of Installation and Maintenance for Fire and Security Systems, Intruder Systems, Access Control Systems, and CCTV Systems
Definitions
Company: Decibel Fire and Security Limited.
Customer: The individual or entity receiving the installation and maintenance services.
Services: The installation, configuration, maintenance, and repair of Fire and Security Systems, Intruder Systems, Access Control Systems, and CCTV Systems.
Equipment: All hardware and software provided or installed as part of the Services.
Scope of Work
Description: The Company agrees to provide the Services as described in the quotation or proposal.
Changes: Any changes to the scope of work must be agreed upon in writing by both parties and may result in additional charges.
Quotations and Payments
Quotations: All quotations are valid for 30 days unless otherwise stated.
Payment Terms: Payment terms will be as specified in the quotation. Typically, a deposit may be required upon acceptance, with the balance due upon completion of the installation.
Late Payments: Late payments will incur interest at the rate of 2.5% of the total quotation or invoice, for anything paid over the 30-day payment period without prior written agreement from Decibel Fire and Security Limited.
Installation
Access: The Customer must provide the Company with access to the premises during agreed-upon hours to perform the Services.
Preparation: The Customer is responsible for ensuring the site is ready for installation, including providing power and network connections as required.
Delays: The Company is not responsible for delays caused by circumstances beyond its control, including but not limited to weather conditions, supply chain issues, or the Customer’s failure to prepare the site.
Maintenance
Schedule: Regular maintenance visits will be scheduled as per the maintenance agreement.
Access: The Customer must provide access to the premises for maintenance activities during normal working hours or as otherwise agreed.
Repairs: Any repairs or replacements not covered under warranty or maintenance agreement will be charged additionally.
Equipment
Ownership: Ownership of the Equipment transfers to the Customer upon full payment.
Warranty: The Equipment is warranted as per the manufacturer’s warranty terms. The Company will facilitate warranty claims on behalf of the Customer during the warranty period.
Maintenance: Regular maintenance is recommended and can be provided by the Company under a separate agreement.
Training and Documentation
Training: Basic operational training for the Equipment will be provided upon completion of the installation.
Documentation: The Company will supply relevant documentation, including user manuals and system diagrams.
Confidentiality
Information: Both parties agree to keep all sensitive information received during the course of the project confidential.
Liability
Limitations: The Company’s liability is limited to the value of the contract. The Company is not liable for indirect or consequential losses.
Insurance: The Customer should ensure they have adequate insurance coverage for the Equipment and the premises.
Compliance
Regulations: The Company will ensure that the installation complies with all relevant laws and regulations.
Permits: The Customer is responsible for obtaining any necessary permits unless otherwise agreed.
Termination
For Convenience: Either party may terminate the agreement with 14 days’ written notice.
For Cause: Either party may terminate the agreement immediately if the other party breaches any material term and fails to remedy the breach within 14 days of notice.
Dispute Resolution
Negotiation: In the event of a dispute, both parties agree to attempt resolution through negotiation.
Arbitration: If negotiation fails, disputes will be resolved through arbitration in accordance with the rules of the relevant arbitration body.
Governing Law
Jurisdiction: This agreement is governed by and construed in accordance with the laws of the jurisdiction in which the Services are provided.
External Factors & Force Majeure
Decibel shall not be liable for any delays, disruptions, or additional costs arising due to factors beyond its reasonable control. These include, but are not limited to:
Notification & Mitigation
In the event of such an interruption, Decibel will promptly notify the Customer and take reasonable steps to mitigate delays where feasible. However, any additional costs incurred as a result, including remobilization, travel, subsistence expenses, and material price fluctuations, may be subject to further negotiation.
Extension of Timeline
Any interruption caused by external factors shall entitle Decibel to a reasonable extension of the project timeline, to be agreed upon between the parties.
Additional Costs
The Customer acknowledges that delays beyond Decibel’s control may result in increased expenses, including but not limited to:
These costs will be reviewed and adjusted accordingly, with prior notification given to the Customer.
Client Cooperation
The Customer agrees to cooperate and provide reasonable accommodations to allow work to resume efficiently once the interruption has passed.
Rearrangement of Work Schedule
Decibel will make reasonable attempts to meet a mutually agreed rearrangement date following any interruption. If further delays occur due to external circumstances beyond Decibel’s control, additional flexibility may be required in scheduling to ensure efficient completion of the work.
Miscellaneous
Entire Agreement: This agreement constitutes the entire understanding between the parties and supersedes all prior agreements.
Amendments: Any amendments to this agreement must be made in writing and signed by both parties.
Severability: If any provision of this agreement is found to be unenforceable, the remaining provisions will continue in full force and effect.
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