Terms and Conditions of Installation and Maintenance for Fire and Security Systems, Intruder Systems, Access Control Systems, and CCTV Systems
- Definitions
- Company: Decibel Fire and Security Limited.
- Customer: The individual or entity receiving the installation and maintenance services.
- Services: The installation, configuration, maintenance, and repair of Fire and Security Systems, Intruder Systems, Access Control Systems, and CCTV Systems.
- Equipment: All hardware and software provided or installed as part of the Services.
- Scope of Work
- Description: The Company agrees to provide the Services as described in the quotation or proposal.
- Changes: Any changes to the scope of work must be agreed upon in writing by both parties and may result in additional charges.
- Quotations and Payments
- Quotations: All quotations are valid for 30 days unless otherwise stated.
- Payment Terms: Payment terms will be as specified in the quotation. Typically, a deposit may be required upon acceptance, with the balance due upon completion of the installation.
- Late Payments Late payments will incur interest at the rate of 2.5% of the total the quotation or invoice, for anything paid over the 30 days payment period without prior written agreement from Decibel Fire and Security Limited.
- Installation
- Access: The Customer must provide the Company with access to the premises during agreed-upon hours to perform the Services.
- Preparation: The Customer is responsible for ensuring the site is ready for installation, including providing power and network connections as required.
- Delays: The Company is not responsible for delays caused by circumstances beyond its control, including but not limited to, weather conditions, supply chain issues, or Customer’s failure to prepare the site.
- Maintenance
- Schedule: Regular maintenance visits will be scheduled as per the maintenance agreement.
- Access: The Customer must provide access to the premises for maintenance activities during normal working hours or as otherwise agreed.
- Repairs: Any repairs or replacements not covered under warranty or maintenance agreement will be charged additionally.
- Equipment
- Ownership: Ownership of the Equipment transfers to the Customer upon full payment.
- Warranty: The Equipment is warranted as per the manufacturer’s warranty terms. The Company will facilitate warranty claims on behalf of the Customer during the warranty period.
- Maintenance: Regular maintenance is recommended and can be provided by the Company under a separate agreement.
- Training and Documentation
- Training: Basic operational training for the Equipment will be provided upon completion of the installation.
- Documentation: The Company will supply relevant documentation, including user manuals and system diagrams.
- Confidentiality
- Information: Both parties agree to keep all sensitive information received during the course of the project confidential.
- Liability
- Limitations: The Company’s liability is limited to the value of the contract. The Company is not liable for indirect or consequential losses.
- Insurance: The Customer should ensure they have adequate insurance coverage for the Equipment and the premises.
- Compliance
- Regulations: The Company will ensure that the installation complies with all relevant laws and regulations.
- Permits: The Customer is responsible for obtaining any necessary permits unless otherwise agreed.
- Termination
- For Convenience: Either party may terminate the agreement with 7 days’ written notice.
- For Cause: Either party may terminate the agreement immediately if the other party breaches any material term and fails to remedy the breach within 14 days of notice.
- Dispute Resolution
- Negotiation: In the event of a dispute, both parties agree to attempt resolution through negotiation.
- Arbitration: If negotiation fails, disputes will be resolved through arbitration in accordance with the rules of the relevant arbitration body.
- Governing Law
- Jurisdiction: This agreement is governed by and construed in accordance with the laws of the jurisdiction in which the Services are provided.
- Miscellaneous
- Entire Agreement: This agreement constitutes the entire understanding between the parties and supersedes all prior agreements.
- Amendments: Any amendments to this agreement must be made in writing and signed by both parties.
- Severability: If any provision of this agreement is found to be unenforceable, the remaining provisions will continue in full force and effect.
