Terms & Conditions - Decibel Fire and Security

Terms and Conditions of Installation and Maintenance for Fire and Security Systems, Intruder Systems, Access Control Systems, and CCTV Systems

Company: Decibel Fire and Security Limited.
Customer: The individual or entity receiving the installation and maintenance services.
Services: The installation, configuration, maintenance, and repair of Fire and Security Systems, Intruder Systems, Access Control Systems, and CCTV Systems.
Equipment: All hardware and software provided or installed as part of the Services.

Description: The Company agrees to provide the Services as described in the quotation or proposal.
Changes: Any changes to the scope of work must be agreed upon in writing by both parties and may result in additional charges.

Quotations: All quotations are valid for 30 days unless otherwise stated.
Payment Terms: Payment terms will be as specified in the quotation. Typically, a deposit may be required upon acceptance, with the balance due upon completion of the installation.
Late Payments Late payments will incur interest at the rate of 2.5% of the total of the quotation or invoice, for anything paid over the 30 days payment period without prior written agreement from Decibel Fire and Security Limited.

Access: The Customer must provide the Company with access to the premises during agreed-upon hours to perform the Services.
Preparation: The Customer is responsible for ensuring the site is ready for installation, including providing power and network connections as required.
Delays: The Company is not responsible for delays caused by circumstances beyond its control, including but not limited to, weather conditions, supply chain issues, or Customer’s failure to prepare the site.

Schedule: Regular maintenance visits will be scheduled as per the maintenance agreement.
Access: The Customer must provide access to the premises for maintenance activities during normal working hours or as otherwise agreed.
Repairs: Any repairs or replacements not covered under warranty or maintenance agreement will be charged additionally.

Ownership: Ownership of the Equipment transfers to the Customer upon full payment.
Warranty: The Equipment is warranted as per the manufacturer’s warranty terms. The Company will facilitate warranty claims on behalf of the Customer during the warranty period.
Maintenance: Regular maintenance is recommended and can be provided by the Company under a separate agreement.

Training: Basic operational training for the Equipment will be provided upon completion of the installation.
Documentation: The Company will supply relevant documentation, including user manuals and system diagrams.

Information: Both parties agree to keep all sensitive information received during the course of the project confidential.

Limitations: The Company’s liability is limited to the value of the contract. The Company is not liable for indirect or consequential losses.
Insurance: The Customer should ensure they have adequate insurance coverage for the Equipment and the premises.

Regulations: The Company will ensure that the installation complies with all relevant laws and regulations.
Permits: The Customer is responsible for obtaining any necessary permits unless otherwise agreed.

The Client shall provide a copy of the relevant asbestos survey/report for the site at least 48 hours prior to the scheduled commencement of works.

Failure to provide this information within the required timeframe may result in:

Delay to the planned works, and/or
Rescheduling of the works to a later date, and/or
Additional costs being incurred due to aborted visits, rescheduling, or associated delays.

Decibel Fire & Security Ltd reserves the right not to commence works until satisfactory asbestos information has been received and reviewed.

For Convenience: Either party may terminate the agreement with 7 days’ written notice.
For Cause: Either party may terminate the agreement immediately if the other party breaches any material term and fails to remedy the breach within 14 days of notice.

Negotiation: In the event of a dispute, both parties agree to attempt resolution through negotiation.
Arbitration: If negotiation fails, disputes will be resolved through arbitration in accordance with the rules of the relevant arbitration body.

Jurisdiction: This agreement is governed by and construed in accordance with the laws of the jurisdiction in which the Services are provided.

Entire Agreement: This agreement constitutes the entire understanding between the parties and supersedes all prior agreements.
Amendments: Any amendments to this agreement must be made in writing and signed by both parties.
Severability: If any provision of this agreement is found to be unenforceable, the remaining provisions will continue in full force and effect.